At NK AESTHETICS, we are committed to providing our customers with helpful and professional support.
Our Customer Service team can assist with
- Order confirmation and status
- Shipping and delivery queries
- Product-related questions
- Wrong or missing product complaints
- Damaged parcel complaints
- Return, replacement, and refund requests
- General order-related concerns
Contacting Customer Service
When contacting us regarding an order, please provide your order number and the relevant details so our team can assist you efficiently.
For return, replacement, or refund claims, customers may also be required to provide clear photographs or videos of the product, packaging, shipping label, or issue reported.
Response Time
Our Customer Service team aims to respond to customer queries during our official working hours. Response times may vary during:
- Promotional campaigns
- Sale periods
- Public holidays
- High order volumes
- Unexpected operational circumstances
We appreciate your patience during such periods.
Product Guidance
Our Customer Service team can provide general information regarding product usage, ingredients, and product features. However, product information provided by our team should not be considered a substitute for professional medical advice.
Customers are responsible for reviewing the product's ingredients before use. If you experience an unexpected reaction, discontinue use immediately. For severe or persistent symptoms, seek appropriate medical attention.
Respectful Communication
We value our customers and expect all communication with our Customer Service team to remain respectful and professional. Abusive, threatening, discriminatory, or inappropriate communication toward our staff will not be tolerated. NK AESTHETICS reserves the right to discontinue communication where such conduct occurs.
Policy Compliance
Customer Service cannot approve exceptions that conflict with our published Shipping, Return & Refund Policies without proper authorisation. All claims remain subject to verification and the applicable policy requirements.
Thank you for choosing NK AESTHETICS.